Optus CEO promises to make changes after emergency call failure

(Bloomberg) – Australian telephone company Optus said that after an emergency call deduction that resulted in at least two deaths, it would apply any suggestions without an independent examination.

In Sydney, he told journalists, he said that the board was preparing to appoint an external expert to lead the examination. Officials will come with a government investigation after the Australian communication and media authority will conduct their own investigation.

“We will open the facts to the public,” Rue said at a press conference on TV. “I will take advice on what to do and I’m determined to apply them.”

Movement, politicians and commentators express anger against a technical failure that disrupts emergency calls, and pay attention to why Optus lasts more than a day to explain the problem.

Federal and state politicians asked why the country’s second largest telephone company did not pay attention to a country’s interruption lessons that affected millions of customers, including those who could not make emergencies in November 2023.

ACMA’s investigation into the 2023 failure led to a fine of $ 12 million ($ 8 million) from ACMA, and ultimately cost CEO Kelly Bayer Rosmarin’s business.

Rue said that one of the tasks of the internal examination would be to look at the efficacy of optus changes put forward after the 2023 deduction.

According to the police, the last call failures led to the death of a 68 -year -old woman in South Australia and a 74 -year -old man in Western Australia.

Local police officers directed the death of another person in Western Australia to determine whether this was due to the deduction. However, Southern Australian police said in a statement on Sunday, that failure is unlikely to contribute to the death of an eight -week -old child who was initially linked to problems.

Rue, Australia Singapore Telecommunications Ltd. Optus, triple zero call volume and failure rates 24 hours a day, he said. It also stopped any network system changes. Optus said that the suspension will remain in place until he understands what’s going on better and brought more monitoring, test and compatibility steps in the process.

Rue continues to investigate why the company raises a network on September 18th and why it takes 13 hours of realization of triple zero service and failure.

Rue said that the search for emergencies was caused by non -followed processes during the raising of the firewall. The company speaks to the relevant individuals and steps are taken to ensure that it is not repeated.

The Optus Communication Center announced five calls that increased concerns about the triple zero service at the beginning of September 18, but they did not pass in an internal.

“This is not clear enough and we are implementing a compulsory upgrade process following any customer report of the triple zero deduction.”

There are more stories like this Bloomberg.com